Monday, January 24, 2011

The Day I Cried With a Technical Support Representative

Yes, it happened.

I really tried to compose myself, but the tears just streamed, despite my every effort to hold it together.

On Friday morning, my blog didn't exist.

There was nothing. Nada.

You see ... I did this whole transfer-registrars thing. Bad idea. Really bad.

I had a friend, Steve, who kind of took care of it for me. He'd pay my $8.00 a year and I'd buy him Starbuck's. It was a good deal. But, there were times I didn't want to pester him with my technical issues. He is a busy man and shouldn't be bothered with my little blog.

So, I decided to just move to GoDaddy and try to handle things on my own like a big girl.

Like I said ... bad idea.

I don't understand any of the technical terms when talking with the people online. They throw words out there like "hosting" and "IP address." I feel sorry for the rep that picks up my call.

There were many issues to why my blog was gone. All of which I wouldn't even begin to try to explain to you. Suffice it to say, I was back and forth on the phone with GoDaddy and Steve from 7:30 a.m. until 9:30 a.m.

I was really fine and thought this issue would get fixed until the fourth or fifth GoDaddy rep told me that I may have to start from scratch and build my own blog again ... that I may have lost everything I  had written.

Three years of my life ... gone.

At that moment, I realized how important this place is to me. And, the fact that I may have lost everything I had written concerning my children and my family overwhelmed me .... Christmas and other holiday celebrations gone .... Birthdays gone ... Things my children said and did gone ... Vacations gone ... Things I wrote about God gone. I could go on and on.

Then, came the waterworks.

That poor tech. I had to cut the conversation short.

At that moment, I prayed. Yep. Prayed ... over a blog.

Afterwards, I called Steve again. After he had logged onto all my accounts and we looked through the settings of the blog together, he said, "Girl, what did you do?" I panicked a little. He had to go through some things on his own and call me back.

I prayed some more.

He called. Within a few minutes it was back up. He worked some kind of magic and made it work. I had to literally write down what he said that he had done in case I needed it later on. Told you. I know nothing about this stuff.

This happening has pushed me to make hard copies of all my meaningful and memorable posts.

Completing this task will be a doozy. So, it starts. Going through the last three years of my life will take some time, but it is definitely happening.


Rachelle said...

Oh my word! I would have cried as well! Terrible! I just bought a .com name for my blog from GoDaddy to get a online store going and now I'm freaked! I do print my blog out every year or so from blog2print. I love them and would recommend them (if your looking to print it in book form). I think I will print it out again before I switch my info over. GLAD YOUR BACK UP!

Tammy said...

So very glad you are back up and running!! :) I feel your pain and I would have cried myself.

The Hat Chick said...

I love that you prayed over your blog. God can handle tech support too!

Jeff Ables said...

It's so hard to get a lost piece of your life back! I understand your distress over this and when I heard about it I determined to back all my posts up as well. I like to think of my blog as part of what I'll leave to my children's children.
On a side note - Thank God for Steve! He's the man!

Jackie@Our Moments, Our Memories said...

Girl! How I am SO glad you didn't lose everything.

Alli said...

I'm glad you're back too :-)!

Cathy said...

Now that's scary and I don't blame you for crying. I'm so glad you got it all back.

Hmmmm maybe I need to make some copies too.

H-Mama said...

Scary, indeed. It brought me back to the time I lost an external h-drive with 5,000 pix and home movies. Lots of tears. I have a .com, too... but haven't been brave enough to transfer everything. One day.

BaronessBlack said...

Well, we're very glad to have you back!
Thought you might like this:

Future Mama said...

EEEK! So glad it could be fixed!

Much love,
Future Mama

Tiffany said...

I know exactly how you feel. The camera department at my local W*Mart lost my sons 6 yr. birthday party pictures. I prayed and prayed hard....went back later and they found them. For a while, I was devastated to think I would have nothing to show for his sixth birthday. Sometimes it's the small things that matter so much.

12-arrows said...

I thought maybe you decided to clean house with your blog and who you allowed to view it. I checked in with you several times and found that your sight had moved, but when I clicked the link it took me no where. I was so HAPPY when, the next day, I clicked and WA-LA you were there! PTL you got all your technical issues worked out and your back to blog land.........